Frequently Asked Questions
Why should I support Castanet?
A healthy local news business model has multiple revenue streams, supported by both advertisers and readers.
Readers supporting Castanet is an essential piece to allowing us to continue providing quality journalism to our community.
Contributing to support local journalism helps fund a professional staff of local journalists who focus on sharing the stories that matter most to our community.
I already get your content for free, so why would I pay?
We hope you believe in our mission of keeping our community connected and informed and value it in a way that justifies your financial support. Quality local journalism will not survive without the support of its readers.
What will my contribution go towards?
100% of your contribution goes directly towards local journalists, reporting local stories, in our community.
How am I billed for my contribution?
One-time contributions are charged immediately to your credit card.
Monthly or yearly contributions are also charged immediately to your card and then subsequently charged on the same day each month or year.
How do I get a receipt for my contribution?
When you contribute, our system will automatically send a receipt to the email address you provide.
What if I want to cancel my recurring contribution?
You can manage your contribution by visiting Payments when signed into your profile. You are free to cancel your monthly or yearly contribution at any time through these profile settings.
Are there other ways to support Castanet?
Yes! You can
sign up for our email newsletters, sign up for an account, follow us on Facebook and share our stories with your friends and family. Thank you!
I have a question not listed here. Who should I contact?
We would love to hear from you if you have any further questions. Please contact email@example.com.
If I don't want to pay online, is there another way for me to pay?
Yes, there is! Cheques can be made payable to Castanet (with “Support of Castanet” in the memo) and mailed to:
455 Lawrence Avenue
Kelowna, BC V1Y 6L6